Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, with tags, and in its original packaging. You must also provide proof of purchase.

To initiate a return, please contact us at support@dolvra.com.

Please note:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us at support@dolvra.com immediately so we can resolve the issue.

Non-Returnable Items
Certain items are not eligible for return, including:
- Personal care products once used
- Perishable goods
- Customized or personalized products
- Sale items and gift cards

Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

If you have not received your refund after 15 business days, please contact us at support@dolvra.com.